FAQs

Absolutely not! All vehicle manufacturers have detailed repair procedures. At Scotty’s Body Shop, we continue to learn about the ongoing manufacturer data specifications to ensure that each repair is done to a factory finish. As one of the most dependable auto body shops in Des Moines, IA, we take a great deal of pride in our repairs! Safety and longevity are of our utmost importance.

It has been said that the greatest warranty in the world is the one you’ll never have to use, and we agree! As one of the local auto body shops in Des Moines, IA, we strive to deliver excellent repairs to your vehicle backed up by a multi-point safety inspection. All of these processes are backed up by a limited lifetime warranty. Please note that our warranty does not apply to rust repair.

It is not uncommon for an insurance estimate to be considerably different than an estimate written by a body shop. There are a multitude of reasons for this, and it’s mainly due to estimates written before a thorough teardown of the car has been performed. Insurance companies cannot see the full extent of damages due to an accident, so their initial estimate can reflect quite differently than the final repair costs. It is the responsibility of the insurance company to pay for additional hidden damage after repairs begin. This additional cost is called a supplement, and it is very common. As one of the most reputable auto body shops in Des Moines, IA, we have procedures in place to ensure that all damage will be documented and billed to the responsible insurance company.

We understand that your automobile is the second largest investment a person will typically make, which is why we only hire the most talented and caring technicians that can be found. Our family environment breeds accountability, and it’s our core value to provide timely quality repairs to each of our customers. We ensure this through ongoing education and hands-on cross-training for all staff members. As one of the most experienced auto body shops in Des Moines, IA, we utilize up-to-date estimating software to provide us with the proper technical info and specifications for your particular vehicle. Lastly, we strictly utilize the highest quality repair materials and methods. We also utilize up-to-date environmentally friendly refinish products and technology to ensure not only perfect color but the smallest possible carbon footprint.

The state of Iowa protects our rights as citizens to have our vehicles repaired at any repair facility of our choosing. Unfortunately, there is a lot of confusion on this one. You may be told by an agent or adjuster that you have to go to a certain place, but it’s simply not true. You can rest assured that it is entirely up to you where you would like to have your vehicle repaired, and we would love the opportunity to earn your trust. Don’t wait to get in touch with one of the most reliable auto body shops in Des Moines, IA by calling us today!